If for any reason you are moving to a new banking provider, please be sure to inform us of this as soon as you can. This is to ensure our daily settlement payments are successfully paid through to your correct destination bank account.
To allow us to make this change, we will require the following:
- A recent (within 3 months) bank statement that verifies the new bank account details
- The rationale/reasoning for the change in bank account
You can send these through to us by submitting a ticket here.
Once we have approved and added the new bank account details to your Vyne account, any Admin user on your account can log in and now switch these over using the following path:
Reconciliation > Manage Settlement Accounts > Click the 3 dots on the relevant account to bring up the modal > Edit account > 'Transfer to' drop down and select the new bank account.